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Esat BT Privacy Policy
www.oceanfree.net
January 2004
Who is Esat BT ?
Esat Telecommunications Ltd, or "Esat BT," is British Telecommunications plc's
(BT) business & consumer services and solutions division serving customers in Ireland
and customers worldwide for their communications needs in Ireland.Esat BT is part of BT Global Services, which in turn is part of (BT), a subsidiary of BT
Group plc. Other businesses within BT have their own privacy policies.
When we refer in this policy to 'our website' we are referring to Esat BT and our portal
website http://www.oceanfree.net
Esat Telecommunications Ltd. T/A Esat BT is registered in Ireland under number 141524 and
its registered address is Esat BT, Grand Canal Plaza, Dublin 4, Republic of Ireland.Esat
BT.
Tel: +353 1 432 5000
Fax: +353 1 432 5800
Freephone: 1800 923 222
Why does BT Esat have a Privacy Policy?
We have developed this policy because we want you to feel confident about the privacy and
security of your personal information. Esat BT is registered with the Data Protection
Commissioner and takes all reasonable care to prevent any unauthorised access to your
personal information. When we refer to "personal information" in this Privacy Policy, we mean information that identifies you as an individual,
or is capable of doing so.
Please read this Privacy Policy carefully.
If you are visiting our website or using our services, by continuing to browse our website
you indicate your agreement to our use of your personal information as set out in this
Privacy Policy.
What does this Privacy Policy cover?
This privacy policy only applies to Esat BT's website and services. Users
should be aware that when on one of Esat BT's websites you could be directed to other
sites that are beyond our control. For example, if you 'click' on a banner
advertisement or engage an Oceanfree search result, the 'click' may take you off the Esat
BT site. This includes links from advertisers, channel sponsors, and partners
that may use Esat BT's logo as part of a co-branding agreement. These other
sites may send their own cookies to customers, collect data or solicit information.
Please be aware that when information is given out online, for example on a message board
or chat, these details can be collected and used by people you do not
know. While Esat BT strives to protect our customers' privacy, we cannot
guarantee the security of any information which you disclose online, and you will be doing
so at your own risk.
What personal information does Esat BT obtain about me, and when?
If you participate in the interactive features of our website (e.g., contests, promotions or services that require registration or subscription, such as chat
or email), we may ask you for information such as your name, address, contact telephone
numbers and email address. Esat BT requires this information for fulfilling
prizes/competition obligations as well as complying with any necessary laws or
regulations. When this information is required, we will give you the option to
supply us with your details.
If you only browse our website, we may keep a record of your use to help make your visit
to our website more satisfying. (Please see "When does BT Esat use
cookies" below for more information on how we do this).
We may receive personal information about you from third parties. Except in the
cases where we are merely processing such information for them, we rely on third parties
to obtain your consent for us to use this information.
For what purposes does Esat BT use personal information about me?
Esat BT may use your personal information to:
1. Communicate with you about your access to or use of our service
2. Let you know (by post, telephone,SMS or e-mail) about any changes to our services or
our website
3. Contact you to ask whether you would like to join in one of our research groups to help
us improve our service to you
4. Improve our understanding of the type of customers we are attracting to our services
and how they use our services
5. Subject to your agreement, provide you information about Esat BT and/or third party
products and services.
6. Manage our network
7. Carry out research and analysis
8. Prevent and detect criminal activity, fraud and misuse of, or damage to, our network,
and prosecute or sue those responsible
If you enter one of our competitions or promotions, we use the personal information you
provide to manage the competition or promotion you have entered.
Does BT Esat disclose information about me to anyone else?
We sometimes use other companies to provide some of our services or to provide services to
us. To enable them to do this, we may need to let them process your personal
information. When we do so, these companies are obliged to act in accordance
with the instructions we give them under the regulations of 1988 Data Protection Act (As
Amended 2003) (the "Act"), may only do things that Esat BT is entitled to do,
and may only act on behalf of Esat BT. In addition, they are required to meet
the requirements in the Act to keep the information secure.
We may provide information, in response to properly made requests, for the purpose of the
prevention and detection of crime, and the apprehension or prosecution of
offenders. We may also provide information for the purpose of safeguarding
national security. In either case we do so in accordance with the Act.
We also provide information when required to do so by law, for example under a Court
Order, or in response to properly made demands under powers contained in legislation.
If there is a change (or prospective change) in the ownership of BT or any of its assets,
we may disclose personal information to the new (or prospective) owner. If we
do so, we will require them to keep it confidential.
For how long does Esat BT keep personal information?
The time period for which we retain information varies according to the use of that
information. In some cases there are legal requirements to keep data for a
minimum period. Unless specific legal requirements dictate otherwise, Esat BT
will retain information no longer than is necessary for the purposes for which the data
were collected or for which they are further processed.
How does Esat BT protect data about me when it is transferred out of Europe?
Countries in the European Economic Area (EEA) are required to have a similar standard of
protection of personal data. This is not always the case outside that
area. We do sometimes transfer data outside the EEA and before doing so take
steps to ensure that there is adequate protection, as required by the Act
What other information does Esat BT collect?
If we have information about your use of our services (such as the amount of time you
spend on-line), we will mainly use this information to manage our network and for
billing. However, we may also use this information for marketing Esat BT's
services. We do not disclose this information to anyone other than to our
agents who process it on our behalf. Your decision on whether you want to
receive details of other Esat BT products and services made when you register for or order
a service also applies to this information. Consequently, if you do not wish us
to use this information for marketing purposes but during registration elected to receive
details on other Esat BT products and services, you need to complete the opt-out form.
When does Esat BT use "cookies"?
We use "cookies" to collect anonymous information from visitors to our
website. A 'cookie' is a piece of information, like a tag, which some websites
create against your PC (or personal computer). Our cookie stores some basic information
which helps us to identify if you have visited the site before. We may also use it to help
us improve our website and the services we make available. However, as the
cookie is based on your PC, we will not find it if you visit http://www.oceanfree.net from a different PC to the one from which you registered.
Esat BT uses cookies subject to the following assurances:
1. No information regarding your telephone number, account or payment details is included
in the cookie or can be accessed using it.
2. They do not collect any information regarding the use of your PC or Internet browsing
in any way.
If you do not want a cookie to be created on your PC, web browsers such as Netscape and
Internet Explorer provide the option to disable them. Please bear in mind that some
personalised services on http://www.oceanfree.net . may not be available if you choose to
disable cookies
How can I find out what personal information Esat BT holds about me and change it if
inaccurate?
If you are an Esat BT customer and you want to know what personal information Esat BT
holds about you, you can obtain it by making your specific request in writing to the
following address, enclosing a cheque for the administration fee of €5 made payable
to Esat BT.
The Data Protection Manager, Esat BT, Grand Canal Plaza, Dublin 4.
We will confirm your request within 21 days of receipt, and process your request within 40
days of receipt. If the information we hold about you is inaccurate, please let
us know and we will make the necessary amendments and confirm that these have been made
within 40 days of receipt of your request
How can I manage BT Esat's contact with me for marketing purposes
If you would no longer like to receive email, written or SMS communication from Esat BT
about any of its products or services please email : dataprotection@esat.com or alternatively write to the Data Protection Manager, Esat BT, Grand Canal Plaza, Dublin
4.
How does Esat BT protect personal information about me?
We at Esat BT are serious about guarding the security of your personal data and the
details of any transactions you make. We take appropriate organisational and
technical security measures to protect your data against unauthorised disclosure or
processing. We use a secure server to store the information you give us when
you register or make an order. Any information you send us on-line is securely
encrypted.
Over and above what Esat BT does to safeguard your privacy and security, there are a
number of things you can do to protect yourself from Internet fraud on-line:
Choose a password (letter and digits) you can remember but others will not guess, change
it regularly and, if you do write it down, keep somewhere safe secure.
When you have finished your session on our website, make sure you prevent your details
being seen by anyone that you do not wish to see them. If you have registered
and logged in, remember to log off. Clear any cache so there is no record of
any transactions left on screen - both Netscape and Internet Explorer let you do
this. We also recommend you then close your browser so any history of the
session is cleared.
Are third party sites covered by this policy?
As noted above (please see "What does this Privacy Policy cover?"), third party
Internet sites that you can link to from this website are not covered by our Privacy
Policy, so we urge you to be careful when you enter any personal information
online. Esat BT accepts no responsibility or liability for these sites.
How do I find out about changes to BT Esat's Privacy Policy
We may change our privacy policy from time to time. New policies will be
published on our website.
Last Updated: Jan 2004
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